Support Lead

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Handling daily BAU incidents and work with banking users for resolving customer complaints which related to system queries Work on rotational shifts . Batch support - Night shift (10 P.M -7 A.M) , Evening support (2 P.M - 11 P.M) - 5 days in month and rest of the days in general shift 9 A.M - 6 A.M Handle weekly stake holders meeting for Incident trend analysis / change reviews Prepare fixes if any System improvement gaps identified and end to end support till production implementation Batch pre activities and monitoring Preparing Automation tools / configuration for monitoring
Our Ideal Candidate
Qualifications & Skills
Should have at least 5-8 years of experience in leading support team. Knowledge Change / Incident management process Good knowledge on banking business Managing and motivating the team Stakeholders management
Primary
Linux Scripting / SQL / Java IBM WebSphere / JBOSS configurations J2EE & Hibernate HTML 5, CSS 3, React JS or Ember JS Bitbucket / SVN
Secondary:
Restful API & Kong Gateway & O-Auth Spring Boot / Open shift / Docker / Kubernates Maven / Jenkins / Sonarqube / Rundeck / Ansible