Support Specialist - Work From Home

Responsibilities:- Provide support to customers via phone, email, and chat to help resolve any technical issues or questions they may have regarding Astro Malaysia Holdings Berhad products and services- Troubleshoot and diagnose problems, then escalate as needed to other teams for resolution- Maintain accurate records of customer interactions and transactions- Provide product recommendations and solutions to enhance customer experience- Work closely with other support specialists and teams to ensure seamless customer support- Stay up-to-date on product knowledge and industry trends to provide the best possible support to customers- Collaborate with cross-functional teams to improve processes and workflows

Requirements:- Minimum of 2 years of experience in a customer support role- Proven track record of strong communication skills and problem-solving abilities- Independent and resilient with the ability to work effectively from home- Ability to adapt to changing situations and think critically under pressure- Strong attention to detail and organizational skills- Knowledge of telecommunications industry trends and technologies is a plus

Personality traits: - Independent - Resilient

Soft skills: - Adaptability - Critical thinking

Benefits:- Gym membership- Employee discounts- Life insurance

Working environment: We are committed to environmental responsibility and sustainable practices.

Deadline to apply: ********

Equal opportunity statement:Astro Malaysia Holdings Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.