Working Hour- Regular Hours- Monday - Friday- Business Area- Location- Description**Primary Objective**:- Service champion of the branch ensuring branch staff deliver up-to-mark customer experience- Lead customer acquisition and retention- Lead and deliver high standard of customer service through proactive engagement with customers.- Proactive in resolving customer issues and address customer concerns promptly- Drive branch service KPI and customer service initiatives- Provide service and operation support to Personal Banking team**Key Responsibilities**:**Service Excellence**- Promote and cultivate excellent customer service culture in the branch- Ensure branch adhere to service and housekeeping standards- Complaint Management: Proactive and prompt handling of customer service issues- Ensure there is clear customer focus across the Branch to produce a high standard of customer service in line with the quality and standards set**Customer Acquisition and Retention**- Drive customer acquisition and retention programme within the branch- Lead and drive any service campaigns and initiatives of the bank**Operation Control Compliance**- Support Personal Banking wealth operations including level 1 checking of sales documents- Support on-boarding operations and ensure seamless experience for customer- Support branch operations including cash handling when required**Risk, Compliance & Audit**- Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.- Ensure and observe operational procedures to avoid operational loss- Proactive in audit management- Requirements**Requirements**:Bachelor Degree - Business, Accounting or its equivalent.- Degree in Banking/Business Administration/Economics or related qualifications;- At least 3 years of experience in customer service preferably in branch banking. Other industry service professional will be considered- Strong leadership abilities, highly independent, committed, self-motivated, resourceful and result-oriented;- Ability to identify customers' needs in order to grow both the Bank's consumer and commercial deposits and loans;- Thrive on challenges and able to work as a team player- Ability to influence and move the team toward a common goal- Resilient and tenacious with a propensity to persevere- Excellent interpersonal and good written communication skills- BenefitsDental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
