Systems Engineer, Field Support End User Support

Responsibilities: End User Support: Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.Troubleshoot and resolve technical problems in a timely and efficient manner.Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.Incident Management: Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.Prioritize and escalate issues as needed to meet service level agreements (SLAs).Hardware and Software Maintenance: Conduct routine maintenance and updates on end-user devices to ensure optimal performance.Collaborate with vendors and internal teams for hardware repairs and software upgrades.Perform system imaging and deployment for new hardware.User Training and Documentation: Provide user training on IT systems and applications as needed.Create and update documentation formon issues, solutions, and troubleshooting procedures.Security andpliance: Implement and enforce security measures on end-user devices to protect against cybersecurity threats.Ensurepliance with IT policies and procedures related to end-user support.Collaboration with IT Teams: Work closely with other IT teams to escalateplex issues and collaborate on problem resolution.Participate in projects related to end-user technology enhancements and upgrades.Qualifications: Bachelor's degree in Information Technology,puter Science, or a related field.Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.Strong knowledge of Windows and/or Mac operating systems.Proficient in troubleshooting hardware, software, and network issues.Excellentmunication and interpersonal skills.Relevant certifications (,pTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.Job ID JR100478