Team Leader

**Role**:Team Leader**Timings**:Day Shift (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting transition to build problem solving, critical.- thinking, analytical and technical capabilities which will enable the department to develop deeper, morescalable solutions.- Establish team goals and work with direct reports on strategies for executing, measuring progress, andsharing results.- Deliver projects involving quantitative analysis, industry research, and strategy development, workingdirectly with global cross-functional teams to problem solve analytical approaches and develop solutions.- Identify actionable insights, suggest recommendations, and influence team strategy through effectivecommunication.- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding thesegoals.- Managing the day-to-day activities of the team.- Empowering team members with skills to improve their confidence, product knowledge, andcommunication skills.- Conducting quarterly performance reviews.Bachelor's degree or equivalent diploma- Minimum 2-3 years of people management experience as TL.- Has the ability to deliver feedback and coaching to team members basis the collected data from Qualitymonitoring and reporting development plan to stakeholders in an actionable format.- Must be able to spot trends and tendencies with data and drives team to look for insights.- Strategic thinker with strong analytical and creative problem-solving skills- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholderson action plan execution.- Significant experience in a complex fast paced environment- Passion for ensuring an excellent user experience