Team Manager, Cco - Scr Collection My

**Key Responsibilities**:Strategy and Planning- Constantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals.- Guide and assist negotiators in resolving complicated issues.- Participate in department's business development initiatives.- Participate in implementing all cost management activities of the portfolios.- Consistently review on improving the internal process to achieve cost savings.- Continuously explore alternatives for cost saving and initiatives.Business Performance and Management- Manage and deliver the portfolio's monthly and annual budget on delinquency, declassification and provision.- Ensure monthly planning, collection system allocation, scheduling of weekend and evening calls are timely assigned.- Ensure legal processes are timely executed.- Perform call monitoring and keep track daily performance- Monitor and provide team performance run rate and post mortem- Assist, support and perform any ad-hoc projects assigned by Unit Manager / Head of Department.- Support and perform any system enhancement or UAT testing.- Review Top accounts on a monthly basisPeople Management- Guide and assist the team members in resolving complicated issues.- Recruit and fill up vacancy of the team.Regulatory Compliance- Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits- Ensure team members are in compliance with bank's internal policy at all times Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc**Job Specification****Qualifications**:- Bachelor's degree or Diploma in the relevant disciplineRelevant Work Experience2 years in a Collection / Sales environment and preferably with supervisory experience.**_Competencies/Skills _**Technical / Functional skills- Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.- To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.- Planning and organizing performance of the team.Personal skills (Soft Competencies (Core / Leadership))- Planning and organizing performance of the team.- Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.