**Key Responsibilities**:Strategy and Planning- Constantly guide, coach and supervise the Recovery Officer on the daily task.- Guide and assist Recovery Officer in resolving complicated issues.- Participate in department's business development initiatives.- Participate in implementing all cost management activities of the portfolios.- Consistently review on improving the internal process to achieve cost savings.- Continuously explore alternatives for cost saving and initiatives.Business Performance and Management- Manage and deliver proposal preparation on R&R for approval to Approval Authority.- Manage abandoned project portfolio towards target setting.- Ensure legal processes are timely executed.- Perform call monitoring and keep track daily performance- Monitor and provide team performance run rate and post mortem- Assist, support and perform any ad-hoc projects assigned by Unit Manager / Head of Department.- Support and perform any system enhancement or UAT testing.- Liaising/communicating with Liquidator on revival matters.- Liaising/communicating with White-Knight on Scheme of Arrangement, Supplementary Agreements or other relevant documents- Liaising with CSA on further disbursement matter.- Seeking lawyer advice/group legal advice on the revival matters, complicated issues, and preparing all related documentsPeople Management- Guide and assist the team members in resolving complicated issues.- Recruit and fill up vacancy of the team.Regulatory Compliance- Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits- Ensure team members are in compliance with bank's internal policy at all times- Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc**Job Specification**:**Qualifications**- Bachelor Degree or Diploma in the relevant discipline- 2 years in a Collection / Sales environment and preferably with Supervisory experience.**Required Competencies and Skills**Technical / Functional skills- Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.- To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.- Planning and organizing performance of the team.Personal skills (Soft Competencies (Core / Leadership))- Planning and organizing performance of the team.- Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.
