Technical Account Manager - Office Homeoffice Remote Flexible

We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs.

You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and Requirements to a non-technical audience.

You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Responsibilities

Report on product performance

Liaise with the sales department to win new business and increase sales

Train customers to use products effectively

Provide technical support for customers to support pre-sales and post-sales processes

Analyze customers’ needs and suggest upgrades or additional features to meet their Requirements

Requirements

An ability to gasp customers’ needs and suggest timely solutions

Strong analytical and problem-solving skills

Familiarity with software and front-end development

Proven work experience as a Technical account manager

Excellent verbal and written communication skills