Location: Kuala Lumpur Function: Services Requisition ID: 1028418 We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data – from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving?lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally important to us. Meet our TeamWe represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition. What you'll be doing Seeking to build strong relationships and trust with new and existing customers across industry sectors such as retail, finance, manufacturing and public sector. Articulating our industry leading solutions, which include Data Centre/Storage, Cloud, Big Data, Advanced Analytics and IoT, to enable your customers to realise the highest levels of success. What you bring to the teamSAN AdminWork Location- Onsite (Jalan Bangsar Utama)Must be willing to work 12-hour & rotational shiftRoles & Responsibilities•At least 5-7 years of strong IT storage support experience within complex IT environments.•Providing up to level 2/ 3 SAN support on Storage and SAN switch administration (incident, service request, change & problem management) based on business requirements and adhering to tight operations, security, and procedural aligning with ITSM framework.• Play a key role in support of all Disaster Recovery, Backup and Recovery and Contingency of operations (Co-op) helping to develop processes, procedures, and strategies as it relates to the current and future storage environment• Be part of all types of technical projects and provide excellent input for their successful development, implementation, and management across the client base.• Work closely with Hitachi Service Delivery Managers, Account Teams, other departments (i.e., Finance/Business Ops) and Customers to ensure effective delivery & implementation of storage infrastructure, software, and services• Stay abreast with the current and future services / technologies and ensure to provide excellent Level 2/3 technical support and act as a technical escalation for L1 teams internally and to Hitachi onsite teams. This includes various technologies but not limited to Block, File, Content, Compute, Cloud for both Hitachi and 3rd party vendors.• Be proactive in understanding new and upcoming technologies, work with offering/product management teams to provide technical input to ensure GDDC customer requirements are met during the product development cycle.• Work on tight project/transition deadlines and deliver them without compromising the quality.• Provide knowledge transfer/technical training of new/existing customer environments to new joiners.• Maintain runbooks, configuration documentation and be focal point in driving Continuous Improvement Program.• Based on the Capacity and Performance reports, run monthly deep-dive performance analysis across the customer storage environments. Work with the Hitachi onsite teams to highlight the potential Capacity/Performance bottlenecks and proactively alert various team to resolve potential issues/disasters where possible.Minimum Requirements• Strong technical skills in various Storage technologies (Block/Content/File/Object/SDS) and SAN switch (iSCSI, Fibre Channel, FCoE, FCIP).• Strong storage Administration in managed service infrastructure including storage optimization, performance tuning, capacity management and provisioning.• Strong experience with Hitachi Storage systems (VSP G/F series, VSP, USPv, HNAS, and HCP) or relevant enterprise storage systems (DellEMC, HPE XP series, NetApp, Fujitsu, IBM, Huawei) is preferred.• Strong experience storage replication experience Ex: Global Active Device (GAD), Truecopy (TC), Universal Replication (HUR), Shadow Image and Thin Image snapshot technologies.• Strong skills in installing/upgrading and managing the storage management toolsets. Ex: Hicommand Suite (Device Manager, Tuning Manager), Hitachi Performance Analytics (HDCA and HIAA).• ITIL Certification preferred (Foundation Level and above)• Hitachi, HPE, NetApp, Fujitsu, DellEMC, Cisco, Broadcom Certification is an added advantage• Experience in Backup technology is an added advantage (NetBackup, Data domain, Commvault, Veeam)Our CompanyHitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you. Our ValuesResearch tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
