Technical Officer

**2. NETWORK MANAGEMENT SYSTEM**2.1 Implement and Execute network monitoring and management via different NMS platform for all NetworkElements (SDH, DWDM, ATM, Frame Relay, IP Transit, IPLC, Ethernet over SDH, Digital Internet Access)2.2 Implement latest technology NMS for all platforms and Network Elements.**3. NETWORK PERFORMANCE & SERVICE ASSURANCE**3.1 Compile Trouble Ticketing and furnish the List of Failure every month.3.2 Assist Service Support to furnish Post Mortem Report for customer network improvement.**4. CUSTOMER MANAGEMENT**4.1 Handle customer concerns and problems through the telephone.4.2 Attend complaints, requests, problems are addressed effectively and within appropriate time frame andmanner**5. SERVICE PROVISIONING**5.1 Implement customer circuit provisioning via NMS configuration5.2 Execute customer circuit testing via NMS performance**6. PLAN MAINTENANCE COORDINATION**6.1 Monitor Plan Maintenance activity between Regional Operation, ProjectManagement and Service Provisioning to ensure no SLA and in accordance to the planned schedule.**7. SPECIAL PROJECT ASSISGNMENT**7.1 Involve in Special Project to support and execute the project within department or organization**8. REPORTING MANAGEMENT**8.1 Compile and furnish the Reason for Outage (RFO) summary report submission to the customerimmediately upon fault restored.8.2 Assist Service Support to furnish the Network Failure Report (NFR) 72 hrs upon failurerestore**Job Type**: ContractContract length: 12 months**Salary**: From RM2,100.00 per month**Benefits**:- Maternity leaveSchedule:- Monday to Friday- Rotational shiftSupplemental pay types:- Overtime payAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)