Technical Support

Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer- Clarify customer requirements; probe for understanding- Prepare complete and accurate work including appropriately notating accounts as required- Participate in activities designed to improve customer satisfaction and business performance**Job Types**: Full-time, Fresh graduate**Salary**: RM4,000.00 - RM4,500.00 per month**Benefits**:- Health insurance- Opportunities for promotionSchedule:- Monday to FridaySupplemental pay types:- Performance bonusAbility to commute/relocate:- KL Sentral: Reliably commute or planning to relocate before starting work (preferred)Application Question(s):- Min Diploma holder major in IT/Computer or Engineering/Science (Fresh Graduates or with experience)**Education**:- Diploma/Advanced Diploma (required)**Experience**:- Technical Support: 1 year (required)**Language**:- Thai (required)Expected Start Date: 10/09/2023