Technical Support Manager (Terengganu)

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:- Responsible to manage state user under portfolio to support e-Tanah System.- Educating state user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.- Provide first level contact and convey resolutions to customer issues.- Leading & Supporting the e-Tanah roll-out tasks.- Rapidly establishing a good working relationship with state users and other professionals- Properly escalate unresolved queries and issues to the next level of support- Track, route and redirect problems to correct resources- Follow up with customers, provide feedback and see problems through to resolution- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah- To be part & lead Rollout Project team.**Job Type**: ContractContract length: 12 months**Salary**: From RM7,500.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Monday to FridayAbility to commute/relocate:- Kuala Terengganu: Reliably commute or planning to relocate before starting work (preferred)**Education**:- Bachelor's (preferred)**Experience**:- Technical Support: 6 years (preferred)Willingness to travel:- 50% (preferred)Expected Start Date: 05/06/2024