Technical Trainer

Job Description Job Descriptions: Responsible for provide training conducted to new staff, system(salesforce), technical knowledge (Issues, Service Software, Service Tools, New Device, New Software), daily workflow.
Responsible collect quality feedback done by inquire user regarding the issues, and provide the solutions.
Ensure the system feedback by handling issues raise by after sales system(salesforce) user.
Technical issues consultation, consult on abnormal technical issues and provide the maintenance procedure.
Special case handling abnormal mobile phone issues, special warranty issues.??
Technical specialization assessment by monthly technical exam, Technician SOP Assessment, Videocall Test.
Off-site (CCTV) and On-site checking front desk and technician?s regarding workflow, status of maintenance equipment, device software, and software tools.
In charge of set up the anti static equipment and computer in the maintenance area.
Constant communication with China HQ's standardization team to update the latest standardization knowledge.
Receive lastest standardization knowledge and localize it to Malaysia background such as service centre image, service script, reception image and procedure.
Job Requirement:
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic) or equivalent.
Required languague(s) : English, Mandarin, Bahasa Malaysia
Prefer candidate that able to read and write in Mandarin.
Understanding of training methodologies and learning management system?provide by HQ.
Ability to work under pressure.
Ability to communicate effectively with subordinates and supervisors.
Good knowledge in machines and computer.
Fresh graduates are encouraged to apply.