Job Description BROAD FUNCTIONS: Provide 24x7 IT Services Operation and Infrastructure (Level 1) support. Coordinate IT Infrastructure Problem Management and escalation. Coordinate with Global team to perform site testing and buyoff. Manage site IT Infrastructure hardware and software deployment and configuration. Provide technical support to critical users. Provide site mobile communication support to corporate and remote users. Carry out assigned task to ensure the quality of product, and prevent environmental pollution, workplace incidents, injury, and ill health. Participate in related risk assessment activities e.g. BPM, HIRADC, ERA, RA, BIA, BCP RESPONSIBILITIES : First level IT support for MFG (4 Shift) covering all IT areas such as MFG IT hardware and software support, Office/Deskside support, Network/Telecom support, and Data Center operations support. Responsible for nightshift/Weekend/PH IT-helpdesk support To assist daily IT operations support. To assist on network/telecom/server related project/assignment/task. Ensure SOX compliance, security control, standardization, documentation, planning and delivery. Assist IT engineers on project implementation, assignment, system troubleshooting, testing and maintenance activities. Application performance monitoring and feedback on any improvement plan . Qualifications Minimum Diploma or Advanced Diploma in Computer Science/Information Technology or equivalent. Additional Information At least 1-2 years of working experience in the related field is required for this position. Working experience in Multinational Manufacturing Company (MNC) will be an added advantage. Possess good command in English. Good interpersonal skills with pleasant personality. Knowledge in computer hardware maintenance, troubleshooting skills and handling helpdesk operations. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ****** to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital's behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to ******.
