About Standard CharteredÂ
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.ÂÂ
To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Â
We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The GBS China Country Technology Management (CTM) is the one Technology face and voice between the GBS CN Business and group Technology %26amp; Innovation (T%26amp;I) community.
In representing group T%26amp;I to GBS CN business, the CTM shall be a Technology Business Partner, which is a Mgmt. SPOC to enable GBS CN business from Technology perspective in order to reach GBS China business target. By representing GBS CN business to T%26amp;I, the CTM shall be the local governance, who runs an end-to-end control to ensure the overall Technology Service are properly delivered to support GBS CN business IT requirement.
We are looking for a Technology Manager in CTM to support business from Service and Technology Risk %26amp; InfoSec Management perspective.
The role will get opportunity to support GBS CN business with close collaboration across China India Malaysia and Poland with Responsibilities including:
- Ambassador: Full T%26amp;I representation, noting that each T%26amp;I group bears full accountability for provision of respective T%26amp;I services to the business and CTM.
- Technology Risk and Information Security: Following group Risk Mgmt. Framework, ensure that GBS CN business exposure to each form of technology risk is understood and managed. Provide first line support in managing Information Security Risk for GBS to implement an efficient control. Closely collaborate with Group Security Technology Services to ensure the services are properly delivered to our business.
- Forums: Suitable forum representation of T%26amp;I, such as mgmt. forum, business risk forum, major initiative GBS CN implementation and project steering committees. CTM’s will facilitate/coordinate business-facing forums and involve the relevant T%26amp;I personnel.
- Service: Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of GBS CN business.
- Incident and Problem mgmt.: For incidents having significant business impact, support the incident/problem mgmt. process which is owned by group T%26amp;I. This will mainly involve the communication/escalation to business mgmt. of service impact, recovery process, root cause, and mitigating actions, and communication back to T%26amp;I of business concerns.
- Change Control.: Ensuring that the T%26amp;I change mgmt. process caters for all GBS CN change needs. In approving GBS CN infrastructure changes, CTM will act as the gatekeeper of GBS CN technology environment by assessing impact and level of risk as result of scheduled changes.
- Transition: Ensure the project delivery from T%26amp;I to GBS CN are properly scrutinized based on group project mgmt. framework. For GBS CN roll out of global technology initiatives, agree the optimal GBS CN approach, and if required, provide local mgmt./implementation resources and governance. Engage all levels of T%26amp;I matrix for issue escalation processes as appropriate.
- Business Migration: Closely work with Business to support business process migration to GBS China from Technology perspective.
- Service Improvements: Reviewing progress of T%26amp;I service improvement initiatives for GBS CN, escalating and contributing ideas as appropriate. Gauging business satisfaction with overall T%26amp;I service on a regular basis. Feedback to be channelled into T%26amp;I mgmt. for improvement planning. Also ensuring business awareness of T%26amp;I plans accordingly.
- Communication: Cascade T%26amp;I strategy, key themes, major messages, and latest technology developments, and ensure communication is a priority across T%26amp;I and GBS CN business.
- Stakeholder Mgmt.: Maintain an effective business network in close collaboration with each GBS CN business domain. Keep a good understanding on the local business as necessity to support them on their focus and priority.
- End User Computing (EUC): On any business investment in technology services out of the T%26amp;I as necessary, ensure business follows the group End User Computer framework to have a proper control.
- Any other applicable tasks under technology management.
Our Ideal Candidate
- Rich experience in Service Mgmt. Service Delivery Mgmt. Incident Mgmt. etc.
- Proven experience in successfully managing Information Security area, technology risk management and dealing with regulation %26amp; compliance is highly desired.
- Excellent communication and influencing skill is a must.
- Advanced English writing and fluent English speaking is desired to coordinate among international teams.
- The candidate is expected to have strong stakeholder mgmt. skills.
- Good understanding in ITIL framework.
- Technical literacy is preferred - not necessarily a technical expert but should possess.
- Knowledge in Banking operations would be a strong advantage.
Apply now to join the Bank for those with big career ambitions.Â
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