Telco Customer Service (Mandarin)

Requirement:- Telco related experience is preferrable- Must be able to read speak and write in MandarinJob details:Office location - KL SentralWorking hour - 24/7 rotational shift, Mon-Sun (5 Working day)Job description:- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel- Manage customer escalations and ensure that these are answered, tracked, and escalated as required- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes- Provide a high level of professionalism and competent customer service- Able to communicate effectively with customers in a friendly and polite manner by following to processesPay: RM4,000.00 - RM4,600.00 per month**Benefits**:- Health insurance- Maternity leaveSchedule:- Night shift- On call- Rotational shift**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- English (preferred)