**Job Title: Telemarketer - International Luxury Skincare Brand****Location**: (City, Country)**Job Overview**:Join our prestigious international luxury skincare brand as a Telemarketer. In this vital role, you will engage with our customer base to follow up on their beauty appointments, manage appointment scheduling, and nurture leads to enhance customer satisfaction and support sales growth. This position is perfect for someone with excellent communication skills and a passion for delivering outstanding customer service.**Key Responsibilities**:- Proactively contact customers to confirm upcoming beauty appointments and manage rescheduling as needed.- Follow up with clients post-appointment to gather feedback and ensure their satisfaction with our services and products.- Generate and nurture leads by informing potential customers about new products, promotions, and services.- Maintain accurate and up-to-date records of customer interactions and transactions, recording details of inquiries, comments, and complaints, as well as actions taken.- Coordinate with the sales and beauty service teams to optimize customer care and sales opportunities.- Handle customer queries and resolve issues promptly to maintain high levels of customer trust and brand loyalty.- Achieve set targets for calls, follow-ups, and converted leads within scheduled timelines.- Assist in organizing and scheduling promotional events or special activities for clients as directed by the marketing team.**Requirements**:- High school diploma or equivalent; further education or certification in sales or customer service is a plus.- Proven experience as a telemarketer or similar sales/customer service role.- Excellent communication and interpersonal skills, with an ability to engage customers positively over the phone.- Familiarity with CRM systems and practices.- Strong organizational and time management skills.- Ability to handle stressful situations professionally and maintain a polite and friendly demeanor.- Fluent in English; proficiency in additional languages is a plus.**What We Offer**:- A role within a leading international luxury skincare brand.- Competitive salary and performance-based bonuses.- Career development opportunities and training.- A supportive and vibrant work environment.**Job Types**: Part-time, Contract, FreelanceContract length: 6 monthsPay: RM1,465.79 - RM4,781.43 per monthExpected hours: 9 per week**Benefits**:- Cell phone reimbursement- Dental insurance- Flexible schedule- Opportunities for promotion- Professional development- Work from homeSchedule:- Monday to FridaySupplemental pay types:- Commission pay- Performance bonus**Education**:- STM/STPM (preferred)**Experience**:- TeleMarketing: 1 year (preferred)**Language**:- Mandarin (required)- Bahasa (preferred)
