Telemarketing Manager

Job Summary: The Telemarketing Manager will lead and oversee the Telemarketing division in the selling of insurance to a list of qualified prospects. Supervisory Responsibilities: - Hires and trains telemarketers. - Oversees the daily workflow and scheduling of telemarketing staff. - Conducts performance evaluations that are timely and constructive. - Handles discipline and termination of employees in accordance with company policy. Duties/Responsibilities: - Collaborates with team to establish sales goals and to develop scripts for use by telemarketing team. - Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. - Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas. - Prepares and presents daily sales and monthly sales reports. - Resolves customer complaints and grievances. - Performs other related duties as assigned. Required Skills/Abilities: - Excellent verbal and written communication skills. - General motor vehicle INSURANCE knowledge - Excellent sales and customer service skills. - Excellent interpersonal and negotiation skills. - Strong supervisory and leadership skills with a proven ability to motivate and manage a team. - Excellent organizational skills and attention to detail. - Proficient with Microsoft Office Suite or related software to prepare reports and measure performance. Education and Experience: - Bachelor degree or Diploma holder with minimum at least three years of successful telemarketing experience required. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer.PERKHIDMATAN BANTUAN DAN TUNDA KENDERAAN TOWING AND ROAD ASSIST CENTREDiploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5