Job ResponsibilityMaking Outbound Calls: Making outbound calls to a list of existing customers and may use scripts provided to present products or services in a compelling manner.Issue resolution: Listen attentively to customer feedback and concerns, and work diligently to find effective solutions, ensuring a positive experience and customer satisfaction. Product or Service Knowledge: A good understanding of the products or services for promoting purpose. This knowledge allows them to address potential customers' questions and concerns effectively.Customer Engagement: Aim to build rapport with existing customers to increase the likelihood of a successful sale. Building trust and addressing customer needs are crucial aspects of the job.Handling Rejections: Able to handle rejection professionally, turning negative responses into opportunities to address concerns and potentially make a repeat sale.Recordkeeping: Keeping accurate records of calls, customer responses, and sales is important for tracking performance and providing feedback to the sales team or management.Adaptability: The ability to adapt to different situations and respond effectively to various customer personalities is crucial. You may encounter a wide range of responses and must adjust their approach accordingly.Target Achievement: Often work with sales targets or quotas. Meeting or exceeding these targets is a key performance indicator in many telemarketing roles.Handling Complaints and grievances : Every doubt of customer have to settle in a efficiently.Attending Telecommunication Platform - Answering all the direct message , from website and others communication engine (Sleekflow)Marketing & Campaign : Prepare paperwork for promotion, campaign and set the target for every of IT.Job RequirementsExcellent interpersonal and communication skills, sales oriented with a natural ability to build rapport and establish trust with customers.Strong problem-solving skills and the ability to think creatively to resolve customer issues.Focus on customer satisfaction and relationship building.Self-motivated and target-oriented, with a drive to meet and exceed customer engagement goals.Familiarity and proficiency in data entry.Ability to work independently as well as collaboratively within a team.Job BenifitsMaternity LeavePaternity LeaveAdditional LeaveMedical ClaimOpportunities for promotionProfessional developmentCommission payPerformance bonus
