**Requirements**- Bachelor's degree in Business, Marketing, or a related field.- Proven experience in telemarketing, customer service or call centre, preferably in a managerial role.- Familiarity with sales techniques and strategies.- Proficiency in MS Office suite.- Ability to handle objections and difficult situations with professionalism and tact.- Excellent leadership and management skills with the ability to motivate and inspire a team.- Results-driven mindset with a focus on exceeding sales goals and driving revenue growth.- Ability to analyse data and generate meaningful insights to enhance telemarketing strategies.- Proficiency in using telemarketing software and CRM systems.- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.- Knowledge of telemarketing laws and regulations.- Ability to adapt and thrive in a fast-paced and dynamic environment**Responsibility**- Develop and implement telemarketing strategies and campaigns to generate leads, increase sales, and meet monthly targets.- Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance.- Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.- Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.- Conduct regular sales meetings to review progress, share best practices, and provide training on new products or promotions.- Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.- Stay updated on industry trends and competitor activities to identify potential business opportunities and adjust strategies accordingly.- Track and report on telemarketing performance and present findings to senior management.- Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.**Benefits**- **Salary range: RM5,000 - RM10,000 ** (Basic + Commission)- Annual leave 16 days per annum after confirmation*- Medical & hospitalization covered- EPF, SOCSO and EIS covered- Monday - Friday: 10:00am - 7:00pm- Alternate Saturday: 10:00am - 7:00pm- Off day: Sunday & Singapore Public Holiday- Office location within walking distance from LRT station (Ampang Park & KLCC station)**Job Types**: Full-time, Permanent, ContractContract length: 12 monthsPay: RM5,000.00 - RM10,000.00 per month**Benefits**:- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Fixed shiftSupplemental pay types:- Commission pay- Performance bonus- Yearly bonusAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)Application Question(s):- What is your nationality?- What is your date of birth?- What is your salary expectation?**Education**:- Bachelor's (preferred)**Experience**:- Telemarketing: 5 years (preferred)- Call Center: 5 years (preferred)- Leadership: 5 years (preferred)**Language**:- English (preferred)- Mandarin (preferred)
