Thai /Vietnam Speaking Customer Service

*MUST HAVE*
-Native Thai/Vietnam language proficiency and business English level
-Bachelor Degree fresh graduate
-Candidates must be able to work in Thailand until borders are opened

*OTHERS/ADVANTAGES*
-Customer service oriented

*RESPONSIBILITIES*
-You will be serving world top IT company.
-Answers incoming phone calls and incoming e-emails.
-Provides a high-level of professional, competent service assistance.
-Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty).
-Creates and documents interactions in tools supplied by client.
-Validates and registers customer profiles in system.
-Translates escalated incidents where necessary.
-Registers, handles, answers, and escalates customer complaints.
-Provide general information about products, technical support policies and licensing. (including websites for customer reference)
-Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
-Effectively communicates resolution to customer issues.
-Verifies Product ID is valid to grant support only to legal clients
-Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
-Escalates issues outside of service boundaries or when resolution cannot be confirmed.
-Provide call backs and call downs of customers.