Working HourRegular HoursMonday - FridayBusiness AreaInvestment BankingLocationMalaysia - Kuala LumpurDescription**Primary Objective**:- To enhance client experience CDD KYC through seamless on-boarding process while improving productivity, ensuring regulatory compliance and mitigating risk- Review key processes to ensure improvement in effectiveness and efficiency- Ensure adherence to regulatory and compliance requirements**Key Responsibilities**:- Supervise Team Members in issues related to on-boarding to ensure accuracy & completeness- Lead discussions with product groups, functional groups and clients to develop understanding of client profile and requirements- Review and ensure validity of clients' information and documents from internal/external sources as appropriate- Lead on-boarding related workflow activities including exchange of information and gathering of approvals- Assist head in monitoring and escalating potential on-boarding issues and delays as necessary- Ensure on-boarding processes are in compliance with regulatory, compliance and audit requirements- Ensure accurate and efficient corporate onboarding screening processes across entities- Provide input to develop/enhance internal procedures and processes in order to increase efficiency- Assist Head in Compliance Risk Assessment (CRA) - Identify, Monitor & Report- Assist Head of CCOB in BRCO function for the department (refer to BRO JD & BCO JD)- Monitor creation and enrichment of reference data- Perform Client Due Diligence checks for new corporate clients- Perform annual reviews of On-going Due Diligence for existing clients- Review and publish related manuals/circular- Provide necessary coaching and guidance to team membersSubject Matter Expert- Provide expertise and guidance to team members- Support best practice sharing across teams- Resolve any escalated customer related issues e.g. complains, approvalResource Planning- Play an "Air traffic control" role, coordinate shift/leave schedule between team members- Balance resource allocation across team based on demand and priorities- Ensure attendance and adherence of team member (with regards to work schedule)- Support the Circle Lead to hire for required skillsetTeam Management and Coaching- Help empower the team to work independently & self-manage- Support the team in removal of obstacles- Work with Circle Leads to ensure team is performing well and help to identify ways to improve skillset within the team- Support career and skills development of team by defining a clear development plan & trainings- Conduct reviews & evaluations on of team member's performance- Provide on-the-ground coaching and guidance for all team members- Coordinate/lead trainings for team members- Raise common issues faced by either the team or customer to the Circle LeadStandard Enforcement- Ensure team members follow the standards and practices of their functional expertise- Ensure key information is cascaded and necessary documentations are created (reports)- Support implementation of any initiatives at the team level**Requirements**:**Requirements**:Bachelor Degree - Finance, Business Administration, Banking or equivalent professional qualifications.Min 5 years' experience in Financial Services, preferably with some experience in client services- Attention to details and effective follow up skills to ensure timely deliverables- Good communication and interpersonal skills, which include the ability to build productive working relationships with other product and functional groups- Highly analytical and organized- Sets clear and realistic goals, focused on highest value activities- Motivates and inspires others - draws out the best in people- Strong team player; able to work with other leaders- Operates with focus of creating value for the customer- Has the skills and expertise to successfully execute his or her role (e.g., technical, business or other)- Understanding of relative compliance requirements and processes- Strong problem solving skill to support issue resolution- Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)- Highly adaptable and able to respond to change fast- Resourceful and able to leverage network effectively- Ability to collaborate and help the team members- Actively listens to others, understands and values others' views- Ability communicate opinions or views of team members clearly**Benefits**:Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
