Trainer Cum Tutor: Front Office / Housekeeping

Front Office Trainer Cum Tutor Requirements: Candidates must have a Bachelor's and/or Masters in Hospitality/Hotel Management or a related field. Candidates should have at least 5 years of experience in Room Division/Hotel Management/Accommodation sectors at the supervisory level. Candidates should have at least 3 years of teaching and/or training experience in Front Desk or Front Office duties. Good interpersonal skills and demonstrated ability to work with students and staff from a diverse range of backgrounds. Excellent command of spoken and written English Job Descriptions: To train students/participants in primary front office duties that will develop lasting relationships with guests and build loyalty to drive hotel revenue. To anticipate guests' needs ahead of time and respond to requests effectively. Correct guests' issues in a timely and professional manner. Reply to telephone, email, and in-person inquiries. Manage guest check-in and check-out procedures, reservations, and payments. Confirm transactional data, clearly communicate costs and fees, and post room charges. Monitor reservations to track incoming parties and special events. Handle payment processing duties, and provide customers with receipts and proper bill and change. Housekeeping Trainer Cum Tutor Requirements: Candidates must have a Bachelor's and/or Masters in Hospitality/Hotel Management or a related field. Candidates should have at least 5 years of experience in Room Division/Hotel Management/Accommodation sectors at the supervisory level. Candidates should have at least 3 years of teaching and/or training experience in Housekeeping. Good interpersonal skills and good stamina to handle physical demands. Job Descriptions: To train students/participants on the following tasks to industry standards: Establish cleanliness, tidiness, and hygiene standards. Clean and maintain guest rooms, hall, lobby, stairways, and public areas. Perform and demonstrate duties such as bed-making, ironing, laundry, cleaning, deep cleaning, and other chores. Ensure proper usage and storage of Housekeeping supplies and chemicals. Train students/participants on proper cleaning techniques and equipment usage. Ensure compliance with safety and sanitation regulations.