Trainer - Mandarin (Vacation Rental)

Overview:- If you have proven 1 year BPO supervisory experience, we have something for you!Qualifications:**Requirements**:- Degree in any discipline**Minimum Relevant Work Experience**- Customer Service and Training experience is a MUST**Minimum Training Required**- Fast learner and independent**Skills**- Language proficiency in English and Mandarin is mandatory- Related experience is strongly preferred.**Preferred Qualifications**- Proven experience as corporate trainer in the customer service industry- Understanding of effective teaching methodologies and tools- Willingness to keep abreast of new techniques in corporate training- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be anasset- Affluent communication, presentation, and public speaking skills- Organizational and time management abilities- Critical thinking, analytical and decision-making abilities**Responsibilities**:**Responsibilities**:- Design effective training programs.- Prepare training materials.- Conduct training and refreshers.- Support and mentor new employees.- Conduct evaluations to identify areas of improvement.- Monitor, analyse & train trainees' performance and call out any unusual trends.- Identify training needs by working with operations team and QA.