About Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. Role Overview As the User Experience (UX) Lead for the product team, you will play a critical role in shaping and enhancing the overall user experience of our digital products. You will lead a team of UX designers, collaborate with cross-functional teams, and drive the strategic vision for delivering user-centric and innovative solutions. Responsibilities Develop and communicate a compelling UX vision for the organization's digital products. Drive alignment between UX strategy and overall product and business goals. Lead and mentor a team of UX designers, providing guidance and fostering a culture of creativity and collaboration. Conduct user research to understand user behaviors, needs, and pain points. Utilize data-driven insights to inform and validate design decisions. Lead the creation of user personas, customer journeys, and wireframes to guide the design process. Ensure that design solutions are intuitive, accessible, and aligned with user expectations. Oversee the development of interactive prototypes and conduct usability testing to validate design concepts. Iterate and refine designs based on user feedback and testing outcomes. Collaborate closely with product managers and development teams to integrate UX design into the product development lifecycle. Requirements Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field. Proven experience in UX design, with a focus on leading UX teams and shaping product experiences. Strong portfolio demonstrating successful UX projects and a user-centered design approach. Proficiency with design tools such as Sketch, Figma, or Adobe XD. Excellent understanding of usability principles, accessibility standards, and industry best practices. Strong leadership, communication, and collaboration skills. Experience working in an Agile development environment. Benefits Be at the forefront at tackling the hardest problems within the insurance industry Team culture - highly practical and results oriented Fast moving, challenging and unique business problems Strong learning and development plans for your career growth International work environment and flat organization Competitive salary Flexible working hours & arrangement, Casual work attire
