Web Chat Associate - Work From Home

As a Web Chat Associate at Padini Holdings Berhad, you will be responsible for providing excellent customer service through web chat interactions. This is a part-time, entry-level position that allows you to work from the comfort of your own home in George Town, Penang.

Responsibilities:- Respond to customer inquiries and provide assistance via web chat in a timely and professional manner- Troubleshoot and resolve customer issues with product orders, shipping, returns, and more- Upsell and cross-sell products to increase sales and customer satisfaction- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve overall customer experience- Stay up-to-date on product knowledge and company policies- Meet or exceed performance goals for customer satisfaction, response time, and sales conversion rates

Requirements:- 1 year of experience in customer service or a related field- Energetic and independent personality traits- Strong project management skills and creativity- Excellent written communication skills- Ability to multitask and work under pressure- High school diploma or equivalent- Must have a reliable internet connection and a quiet workspace at home

Benefits:- Company-provided equipment- Vision insurance- Company transportation for office visits or team meetings

Working Environment:At Padini Holdings Berhad, we believe in promoting work-life balance and employee well-being. You will have the flexibility to work from home while still being part of a supportive team environment.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement:Padini Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.