Web Chat Specialist - Work From Home

Job Description:

Fraser & Neave Holdings Bhd is looking for a Web Chat Specialist to join our team on a part-time basis, working from home in George Town, Penang, MY. As a Web Chat Specialist, you will be responsible for providing excellent customer service and support through online chat platforms. This role requires a confident and reliable individual with a cooperative and critical thinking mindset.

Responsibilities:- Engage with customers through web chat to provide assistance, answer questions, and resolve issues in a timely manner- Utilize company tools and resources to accurately assist customers and maintain high customer satisfaction- Collaborate with team members and other departments to ensure efficient communication and problem-solving- Continuously improve product knowledge and customer service skills to better assist customers- Adhere to company policies and procedures while maintaining a professional and positive attitude

Requirements:- 4 years of experience in a customer service or similar role- Strong communication skills and ability to multitask effectively- Confident and reliable personality traits- Cooperative and critical thinking soft skills- Ability to work independently and in a team environment- Proficiency in using online chat platforms and customer service tools- High school diploma or equivalent

Benefits:- Company-provided equipment for work- Company transportation for occasional in-person meetings or trainings- Joining bonus upon successful completion of probationary period- Opportunity to work in a creative and motivating environment that encourages personal and professional growth

Equal Opportunity Statement:Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

Deadline to apply: ********

Join our team as a Web Chat Specialist and be a part of a dynamic company that values teamwork, innovation, and great customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.