Web Happiness

WEB SUPPORT
Support existing customer pool in their support request, explore and enhance the solution, bring greater and positive impact to solution’s branding – Jagole
Handling and solve client’s support tickets via email (or Business Priority via live message)
Monitor, update and maintain network and/or sub-sites overall performance
Constantly explore and introduce new technologies. Methodologies and concepts in web development in line with company direction.
Replicate existing solution for similar new request/ development
Provide hands-on digital marketing technique to support existing customer pool and company’s projects
Prepare a complete set of project documentation, such as functional design specification, user acceptance test procedure, operating and maintenance manual for software (SOP) and project completion report.
Debug and troubleshoot website, determine route cause of problems/error and correct/repair.
To assist ad-hoc / other jobs as and when required
Requirements:
Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in Computer Science / Information Technology or equivalent education.
2 years working experience
Smart and gets the job done. Ability to discern between what users want and what they need.
Possess UX design sensibility
Vacancy Open to Malaysia Citizen and Residents only.