DescriptionYour responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador. Responsibilities:Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solutionIdentify and target "high value" customers ( outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tacticsManage, monitor and drive your portfolio to maximize conversionBe proactive to nurture and build your pipeline, re-engage customers and maximize inflowBe autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunitiesIdentify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objectionsCapture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU's (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participationBe accountable to drive a set of KPIs (Conversion rate, Quality score, etc).Additional responsibilities related to the function may be requiredQualificationsPassion for excellent customer serviceComfortable dealing with unhappy customersExperience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network membersAbility to interpret data to identify actionsNative level in Mandarin. Other SEA languages are welcomed.Digital marketing experience a plusComfortable presenting to large groupsTeam player2+ years experience in a customer facing roleAutonomous and proactiveExperience with Salesforce or CRM software preferredComfortable working in a fast paced, high-growth environmentEnthusiasm and motivation to improve customer experienceProactive in suggesting, designing and implementing ideas and improvementsAdditional InformationBeginning: ASAP Vacation: 20 days paid per yearEmployer EPF Contribution will be paid by EcoVadisWorking Hours: 40 hours per week from Monday to FridayMedical Aid coverage in accordance with company policy Work Mode: Hybrid WorkOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring capable people, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
