Analyst, Customer Services

Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved in accordance to the Company's policies and procedures and protocol.**Responsibilities**:- Provide information on the company's products or services and generate interest in the offer.- Utilize software, databases, scripts and digital tools efficiently.- Assist on any cancellation and refund request.- Handle complaints and escalate according to company guidelines.- Collaborate with internal stakeholders to ensure daily work issues are resolves and provide appropriate and timely service to customers.- Regular review on customer feedback and work with internal stakeholders to improve customer experience.- Take part in training to expand knowledge.**Requirements**:- Knowledge in general insurance products.- Education with insurance certification.- At least 2 year of customer service experience and policy administration processes.- Experienced with insurance systems, preferably with P400.- Excellent commend of Malay and English with strong writing capabilities.- Ability to multitask.- Strong interpersonal and communication skills.- Confident in telephone conversations.Application Close Date: 05/07/2023 11:59 PMHow to Apply:Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.