We at Gratitude India are able to successfully cater to the recruitment and staffing requirements of BPO/Ecommerce/Other sectors doing Entry level Hiring from onshore to offshore locations. We take special care of Bpo briefing process to gain maximum output from the candidate and everything the company has to offer. We Have A Contrary View But At The Same Time We Also Value Our Clients Only After Ensuring The Candidate Is Happy. This Makes Us A Centre Right Wing Consultancy With The Operations Of The Company Handled By Industry Professionals, We as a Team Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO/ Ecommerce Sector From Onshore To Offshore Locations. Our Ideology Has Always Been "Candidates And Employees 1st...Clients 2nd" This Means Core Strategies And Functioning Of Gratitude Is Made by 1st Keeping Candidates And Employees Interest In Mind And Only Then Comes The Clients. Candidate Ideology Is All About Creating A Dynamic Candidate Experience While Recruiting Them. The Role You will be responsible for : Partnering closely with the business to ensure compliance to quality standards, oversee audit activities and assist in quality management reviews. Conducting regular quality assurance audits and following up post-audit to ensure that non-conformities are addressed in a timely manner and corrective and preventive actions are effectively implemented. Ensuring accurate and timely entry of product complaints into quality tracking systems and reviewing and maintaining quality systems and procedures in accordance with best practice and relevant regulations. Creating detailed reports and presentations for marketing purposes. Ideal Profile Language Proficiency: English + Native Japanese You have at least 1 year experience including solid experience in a similar role within IT and Professional Services. You are a strong networker & relationship builder You are a strong mentor and coach who builds high performing teams You are adaptable and thrive in changing environments What's on Offer? Work in a company with a solid track record of performance Flexible working options Attractive Salary & Benefits
