**Responsibilities**:- At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people's lives. Job Summary Job summary: To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Analyst, IT Operations located in Guadalajara North Campus. Reporting to the Sr Director IT, the Analyst, IT Operations will be in charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable. What a typical day looks like:- Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.- Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.- Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.- Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.- Stablish and assure adherence to budgets, schedules, work plans and performance requirements.- Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.- Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.The experience we're looking to add to our team:- Problem analysis and resolution, incidents, requests, and changes management through a ticketing system.- WebMethods based enterprise integration platform architecture, design, upgrade, and migration.- Servers Administration (system optimization and capacity planning, high availability setup, maintenance/outage activities, backup & recovery activities, automations.- Communication Protocols (HTTP/S, FTP etc.,).- Working knowledge of basic Unix shell scripting, Networking, TCP/IP, Ethernet, DNS, firewalls, Load Balancers.- Working in on high volume systems in a multi-site, DR, HA environment.- Oracle database, MySQL Server,- Understanding of RosettaNet, EDIFACT, X12 ANCII, EDI.- Testing, Troubleshooting and Deployment of webMethods services, Design, Development.- Windows, Office, FTP / SFTP, SOAPUI, Wireshark, Putty, webMethods or similar middleware.- Conversational English.Nice to Have:- Basics of Programming, scripting.- Basics of Collaboration skills. Participation in Hackathons or any other project team activities.- Experience with monitoring/observability solutions, preferably Elasticsearch, as well as with incident response solutions, like Service Now.- Experience automating infrastructure and configuration using available tools- Experience with AWS, GCP, Azure or another provider.- Experience working with highly available, distributed systems and services in a hybrid cloud environment.What you'll receive for the great work you provide:- Competitive Salary.- Life & Medical insurance.- Christmas Bonus.- Food Coupons.- Saving Fund.Benefits
