Associate, Customer Experience

WHY JOIN US?- We practise a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly.JOB RESPONSIBILITIES:What you will do:- Involve in planning and implementing cross functional projects that brings improvement to overall customer experience.- Work with business owners for solutions or work arounds to painpoints or for opportunities to delight.- Analyse and evaluate painpoints within the Customer Journey phases.- Convert painpoints into opportunities that drives continuous improvement across customer touchpoints.- Support and drive continuous improvement around customer research and analysis around NPS with Astro's business stakeholders.- Support Customer Experience team in customer journey design - design and draw out customer journeys for new and existing products and services.- Participate in discussions to advocate or represent the customer point of view.**REQUIREMENTS**:Who you are:At least 3 years and above working experience in customer experience or performance improvementOperational experience - To have exposure to sales and/or service operations, including organisational design, process mapping, and trainingCritical thinking and problem solving mindset- Excellent in presentation, communication and interpersonal skills- Team player- It's our people that make Astro Malaysia's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Astro can be their best._