**Location: Vivacity Megamall****Key Responsibilities**:- Acts with integrity, honesty and acknowledges that promotes the culture, values, and mission of Baskin Robbins.- Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met.- Executes store operational policies and procedures, including those for inventory management, cash handling, labour cost control, and safety & security to ensure the safety of all patrons during each shift.- Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.- Check bank-in reports of outlets to ensure daily sales takings are banked in on time.- Resolve sales and operations issues in an effective and timely manner.- Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality, and health risks to ensure compliance with required standards.- Maintains regular and consistent attendance and punctuality.- Provide operational support including skills, manpower, stocks, or any related deemed necessary in the event of any function, or business opportunities meant to maximize the Company's topline achievement.- In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.- Carry out any others and ad hoc duties as assigned by superior.**Requirements**:- Minimum of SPM holders or Diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.- Articulate and able to communicate effectively across all functions and levels.- Relentless focus on the customer, understands what the customer wants, and how to deliver the experience.- Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.- Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.- Continuously seek opportunities to improve self and others.- Lead with trust, commitment, coach and develop junior staff.- Understands to drive overall business success and is accountable to prioritize and deliver quality results.**Job Types**: Full-time, Permanent**Salary**: RM1,800.00 - RM2,000.00 per month**Benefits**:- Health insurance- Meal allowance- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Evening shiftSupplemental pay types:- Commission pay- Overtime pay**Experience**:- F&B, retails or its equivalent: 1 year (required)Willingness to travel:- 25% (required)
