Call Center Agent (Japanese Speaker)

Job Details1. Enquiries Management- Answer calls and handle inquires/requests in a courteous, professional manner with predefined answers/resources ensuring high customer satisfaction.- Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.- Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in accordance with Good Documentation Practices- Escalate all inquiries without predefined answers according to defined processes.- Other duties and special projects that are assigned by management (experience related)- Utilize computer technology to handle high volume of enquires.- Communicate with internal/external business partners and stakeholders.2. Create, Promote and Maintain Operational Excellence- Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.- Maintain and improve Lilly product knowledge and material dispatch workflow.- Support organizational changes. Demonstrate flexibility in providing coverage and/or availability.3. Compliance- Ensure compliance in daily operations.- Comply with any preventive and corrective actions.- Cooperate for investigations, monitoring and audits.Requirement:- Business or fluent level in Japanese and business level in English (verbal and written)- Bachelor's degree or equivalent**Salary**: RM5,500.00 - RM7,500.00 per monthSchedule:- Monday to FridayAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- Bachelor's (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Japanese (preferred)- English (preferred)