Are you ready to get ahead in your career?- We want to empower you turn your ambitions into achievements.- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.- To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.Why does this job exist and why is it critical?This is a critical role where the job holder is responsible for 'commercial management' functions that include business planning, data analytics/modeling, performance reporting, etc. related to online store, digital sales and omni-channel programmes.What are you accountable for?- Active role in designing Channel Transformation orchestration, which would include formulation of Channel ambitions and customer experience in the context of One Channel inspirations, planning of channel redesign/progression, identification of core capabilities and needs for business process changes.- Strategic programme lead for covering various channels which would include channel experience design in terms of formulation of channel strategies, channel economics, channel redesign, customer experience, identification and development of key IT capabilities, business processes, RFX scoping/assessments etc.- Generating actionable insights and formulating growth opportunities covering various channels through intensive data analytics, market research, ideation, experimentation, customer/prospects management activities etc in order to create differentiated customer experience across all digital and physical channels and achieve company's growth ambitions- Play pivotal role as a channel transformation representative in engagement with business users to define business requirements to gather and understand the business requirements, and to ensure alignment with the company's business ambitions and customer experience principles.- Proactively look for trendsetter ideas/solutions and research on industry and related events, publications, and announcements etc to develop new capabilities and process transformation to drive the progression of Maxis channels.- External partner engagement to locate or propose potential business opportunities by contacting potential partners; discovering and exploring opportunities which could also result in direct engagement in developing and implementing identified technology enhancements- Provide support in management reporting, presentations and project updates to various programme steering committees and key stakeholders.What's next?Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
