Chat Support - Japanese

Vacancy: - Chat Support - JapaneseLocation: Kuala Lumpur, Malaysia**Salary**: Total Package RM 9,900Language: Japanese + EnglishProfile: Chat SupportTimings: Rotational Shifts (24*7)Headcount: 15Min Requirements:- Degree - Fresher also will do- Diploma - 5 year CS experience:DUTIES AND RESPONSIBILITIES:- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes- Ensure all SLAs are met accordingly- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied- Provide a high level of professionalism and competent customer service- Able to communicate effectively with customers in a friendly and polite manner following the processes- Able to read, write, and speak fluently and spontaneously in both English and, for nativespeakers, in their native languageNOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.**Job Types**: Full-time, Permanent**Salary**: RM9,900.00 per monthApplication Question(s):- What nationality are you?