Client Success Executive (Hybrid Work)

**Client Success Executive (Hybrid, IT / HRMS background)**As a Client Success Executive, You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.**Responsibilities**- Support overall relationship with a portfolio of clients, which includes managing on- boarding, implementation, client retention, high levels of customer satisfaction- Liaise with different internal stakeholders - Sales, Partnerships, Operations and Development teams to ensure an exceptional client delivery experience- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings- Maintain existing customer success metrics and data while looking for ways to constantly optimize internal processes- Analyse and prepare reports for client reporting and internal management review- Recommend initiatives for increasing customer lifetime value. Identity and recommend upsell or cross sell opportunities- Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc - Support in marketing activities (e.g coordinating events etc) when required**Skills **which will enable you to be a strong performer in this role are,- You are pro-active. You have a "can-do" attitude. You take ownership of the tasks and clients assigned to you- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work- You are a hustler. You are resourceful. You get the job done!You make a **good fit** for this role if,- Have work experience in account or client management roles- You are a creative thinker with exceptional attention to detail and a problem-solver- You love interacting with people and making a difference through reward and recognition**Job Types**: Full-time, PermanentPay: From RM4,500.00 per monthSchedule:- Fixed shift- Monday to FridaySupplemental pay types:- Yearly bonus**Education**:- Bachelor's (preferred)**Experience**:- Account management: 2 years (preferred)- Client management: 2 years (required)- SaaS: 1 year (preferred)