Customer Administration Officer

About the job As the Customer Administration Officer(Executive), you will be managing customer care for their various loyalty programs within mainly in the banking and financial institutions and other major corporate entities. This role is primarily responsible for supporting and administering the loyalty programs of these various business entities in Malaysia. This position is fast paced. As the Customer Administration Officer, you will be managing fulfillment and redemption process and customers' portfolio entitlements and rewards within their loyalty program. Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers. Candidate Profile We are looking for female candidates to assume this customer-focus role. She must ideally possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous to take up this role. Ideally we are looking for candidates who have proven loyalty program experience preferably in banking/financial institution environment. To be considered for this role, candidates must have some work experience in jobs related to customer customer service, tele-marketing, call center or similar role. Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy. She must be computer literate with ability to use MS Office and e-mail internet applications skills.