Customer Care Officer (Melaka)

**Handling inbound and outbound calls and enquiries from customers**:- **Follow up and resolve customers feedback and ensure it is close to satisfaction**:- **To channel & escalate any unresolved issues/feedback to other stakeholders or next level within the agreed procedure**:- Participate in ad hoc projects as required- Proactively identify areas of service and procedural improvement and make recommendations to the team leader- Any other duties assigned by the team leader**Salary**: RM2,000.00 - RM3,000.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Early shift- Evening shift- Night shiftSupplemental Pay:- Attendance bonus- Overtime pay- Performance bonusAbility to commute/relocate:- Melaka: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)