Customer Contact Centre Agent, Ikea Malaysia

*About the job*

We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”.

*Your assignment*
* As a contact centre agent, your key responsibilities include answering inbound calls, making outbound calls, replying to emails, following up on cases and working on webchat/live chat cases.

* You will report to the Customer Contact Centre Team Leader, responsible for providing an exceptional level of service to customers to support the IKEA stores in Malaysia & Singapore.

* You are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solutions sharing.

* You will be expected to perform to the basic expectation of meeting your given metrics. In addition, you will be expected to adhere to your schedules where applicable, which can include working on public holidays and weekends on rotating shifts during our operating hours. Both full-time positions available.

*Your profile*

* Experience in a customer facing role, preferably in a customer support function or a contact centre managing calls and emails, in a fast-paced service/retail industry is an added advantage.

* Fresh graduates are welcome to apply.
* You share our belief that customer loyalty is a key to business success, and are passionate about home furnishings and customer service.

* You enjoy interacting with people, communicate well, and have the desire to improve the experience of our customers.

* MUST possess a good command of both English and Bahasa Malaysia. The ability to converse in Mandarin or Cantonese will be an added advantage.

* Problem-solving, negotiation, and building trustful relationships come naturally to you.
* You are also self-motivated, calm, empathetic, and customer focused.

Please apply by 13 October 2020.