Customer Experience And Seller Ops & Risk Executive - Sg Operations

Job Description:Optimise the user experience across Shopee Singapore through review of the full user journey across all touchpoints and channels (e.g. Browsing Experience, Purchase, Checkout & Payment, After Sales Support such as customer service, return & refund areas)Drive cross functional channel/touchpoint initiatives and conceptualise proposals to improve gaps within current touch point experiences based on understanding of user sentiments and internal data metricsInvolved with simulations and impact analysis for new and enhancements to seller policies in order to maintain and establish efficient, effective governance for the Shopee platformWork closely with stakeholders across different functions to drive initiatives and recommend improvements to the management teamReview industry best practices and benchmarks to achieve best in class user experience for Shopee SingaporeRequirements:Bachelor's degree in a relevant field3+ years of relevant or proven experience (eg. Data analysis or Process improvement functions)Prior e-Commerce experience in an operationally inclined role preferredProficiency in Microsoft Office and Google Workspace are requiredCandidates proficient with SQL are preferred Outstanding written and verbal communication skills for effective stakeholder management