Customer Happiness Specialist - Backend Support

**Job Scope**:- ** Order Processing**: Assist customers managing returns or exchanges, ensuring accuracy and efficiency throughout the process.- ** Feedback Management**: Gather and analyze customer feedback to identify trends, preferences, and areas for improvement, sharing insights with relevant teams to enhance products and services.- ** Relationship Building**: Cultivate strong relationships with customers by being attentive, responsive, and proactive in addressing their needs and preferences, fostering loyalty and repeat business.- ** Cross-functional Collaboration**: Collaborate with internal teams such as sales, marketing, and logistics to ensure a seamless customer experience, sharing feedback and insights to drive continuous improvement.**Requirements**:- ** Customer Service Experience**: Demonstrated experience in a customer-facing role, preferably within the beverage industry or a related field.- ** Attention to Detail**: Strong attention to detail in processing orders, managing customer information, and ensuring accuracy in all customer interactions.- ** Adaptability**: Flexibility to adapt to changing priorities and customer needs in a fast-paced environment, with a proactive and solution-oriented approach.- ** Technology Proficiency**: Familiarity with customer relationship management (CRM) software, order management systems, and other relevant tools used in customer support operations.- ** Customer Focus**: Strong commitment to customer satisfaction and loyalty, with a genuine passion for delivering exceptional service and building positive relationships.