Customer Service Assistant

We are looking for Customer Service Assistant. Salary range between RM 2,800 to RM 3,500 depend on the working experience. We need the candidate with 2 to 3 years working experience in customer service.
SCOPE OF WORK AND RESPONSIBILITIES
1) Products Sample Management - follow up incoming product sample, record sample movement (in and out), repacking of product sample to smaller packing and arrange delivery (courier service) to customer.
2) Ensure Sample room clean and tidy.
3) Acknowledge customer PO, check stock availability, escalate to Sales team for any supply risk that require further decision.
4) Create Sales Order in system and plan for delivery according to the require delivery date. Communicate with customer for PO without expected delivery date or require to call before delivery.
5) Highlight to Sales team/ Management in advance for any delay and request for further decision or solution before provide update to customer.
6) Prepare Quotation to customer requested by Sales team.
7) Prepare picking list, Delivery Note and other delivery documents (COA, label, etc), Pro-forma Invoice and Tax Invoices.
8) Liaise with transporter for the delivery arrangement.
9) Check and verify transporter/ courier invoices to ensure accuracy before submit it to Finance for payment process.
10) Final goods verification (item description, batch number, etc) for the goods picked by warehouse before loaded it to the transporter lorry.
11) Handle customer documents request i.e. TDS, MSDS, COA, Halal Certificate, Delivery plan, etc. This include liaise with Technical department or supply chain team or supplier.
12) Admin jobs – attend to incoming calls, co-ordinate mails, courier and dispatch services, office supplies and monitor office cleaner, hotel/ flight booking, etc.
13) Any other ad hoc requirement.