Customer Service Executive

Job ResponsibilityEngage in proactive and timely communication with customers through phone, email, or online chat.Listen to customer needs and concerns, and provide accurate and clear responses and solutions.Handle customer complaints, refund requests, and other issues, ensuring proper handling and timely resolution.Maintain customer relationships, building trust and fostering cooperation.Handle all Live Chats, Calls and EmailsJob RequirementsFresh Graduate in SPM encourage to applyMarch and April Intake, able to start immediatelyAble to understand and speak in English and MandarinHave at least 1 year above experience in Customer Service will add on advantageHave knowedge on Windows OS, Apple OS X, MS Office & Google applicationsCan execute task according to instruction very wellAble to work weekend and rotation shiftJob BenifitsAllowance ( Min RM 300) Next to public transport ( MRT, 5-10 Minutes Walking Distance) Open feedback cultureFlexible working environmentTraining ProvidedFree flow pantry5 Working daysEPF/SOCSO/PCB are provided