Customer Service Executive

Summary of Position: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints from customers. Duties & Responsibilities: •Handle customers incoming calls/email/messages to provide information about products or services •Ensure excellent and timely response to customers •Check to ensure that appropriate changes were made to resolve customers' problems. •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. •Resolve customers' service complaints by performing activities such as exchanging products and refunding money •Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers. •Refer unresolved customer grievances to designated departments for further investigation. •Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments •Ad hoc tasks assigned by superior or Management Requirements: •Candidates fluent in English •Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Administration/Management or equivalent. •At least 1-3 year(s) of working experience in the related field is required for this position. •Required Skill(s): Proficient computer skills including Microsoft Office •Strong verbal and written communication skills •Self-motivated, dynamic, results-oriented, analytical and possess strong negotiation skills •Able to work well independently as well in a team