Customer Service Officer (My) Night Shift

**Description**:This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.- Assist customers in troubleshooting hardware and software issues for TVs / Monitors.- Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).- Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.- Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.- Maintaining a polite, helpful, and professional manner.- Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.- Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.- Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.- Uphold client confidentiality policy.**Requirements**:- At least 1 - 3 years of relevant work experience in customer service/customer experience would be an advantage.- Diploma/Degree holder or equivalent.- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.- Ability to multitask, organize and prioritize work.- Prior experience using Zendesk or any other Customer Service Management system would be an advantage.- Experience in the consumer electronics/gaming hardware industry would be an advantage.- This position will be adopting a work-from-home arrangement whenever required, do ensure that you have all the following:- Stable internet connection- Personal computer or laptop- Headset or earphones**Benefits**:- 14 Days Annual Leave- 1 Day Birthday Leave- Annual outpatient benefit (Includes dental and optical benefits)- Annual increment- Performance bonus- Free flow snacks and drinks!