Customer Service Representative

CompanyVenture Smarter- locationMalaysia- Get Direction- Deadline10 Apr 2024, 8:42 AM- SalaryUSD 5500.00 - USD 7500.00Job Scope- Provide information about our products and services, such as features, benefits, pricing, and availability- Process orders, payments, refunds, and returns, and update customer records accordingly- Resolve customer issues and complaints, or escalate them to the appropriate department or manager- Collect and record customer feedback and suggestions, and share them with the relevant teams- Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary- Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery- Stay updated on our products and services, policies and procedures, and industry trends and best practices- Job Requirement- High school diploma or equivalent; bachelor's degree in a related field is a plus- Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry- Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders- Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk- Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations- Ability to work independently and as part of a team, and manage multiple tasks and priorities- Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindsetMinimum Year of Working Experience- 3 YearsMinimum Qualification- Advanced / Higher / Graduate DiplomaMinimum Grade- P - PassField Of Study- International Communication Studies