Customer Services

-Open and maintain customer accounts by recording account information
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-Maintain financial accounts by processing customer adjustments
-Recommend potential products or services to management by collecting customer information and analyzing customer needs
-Prepare product or service reports by collecting and analyzing customer information
-Contribute to team effort by accomplishing related results as needed
-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers' needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/team sales targets and call handling quotas
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Go the extra mile to engage customers
-Resolve customer complaints via phone, email, mail or social media
-Use telephones to reach out to customers and verify account information
-Greet customers warmly and ascertain problem or reason for calling
-Cancel or upgrade accounts
-Assist with placement of orders, refunds, or exchanges
-Advise on company information
-Take payment information and other pertinent information such as addresses and phone numbers
-Place or cancel orders
-Answer questions about warranties or terms of sale
-Act as the company gatekeeper
-Suggest solutions when a product malfunctions
-Handle product recalls
-Attempt to persuade customer to reconsider cancellation
-Inform customer of deals and promotions
-Sell products and services
-Utilize computer technology to handle high call volumes
-Work with customer service manager to ensure proper customer service is being delivered
-Close out or open call records
-Compile reports on overall customer satisfaction
-Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media