Customer Services

Job ScopeOrder Processing: Receiving and processing orders from customers, which may include inputting orders into the system, verifying product availability, and coordinating with the production or shipping departments to ensure timely delivery.Handling Complaints: Addressing customer complaints or issues related to product quality, delivery delays, or other concerns. This may involve investigating the problem, coordinating with relevant departments to find a resolution, and providing follow-up to ensure customer satisfaction.Providing Technical Support: Assisting customers with technical questions or troubleshooting related to the products manufactured in the factory. This may involve providing guidance over the phone, referring customers to instructional materials, or arranging for technical assistance if necessary.Offering Sales Support: Providing support to the sales team by generating quotes, preparing sales orders, and assisting with customer inquiries or requests for information during the sales process.Managing Returns and Exchanges: Processing returns, exchanges, or replacements for defective or unwanted products according to company policies and procedures. This may involve coordinating with the logistics department for return shipping and arranging for product inspections or repairs.Maintaining Customer Records: Updating and maintaining customer records in the company's database or CRM system, including contact information, order history, and any special instructions or preferences provided by the customer.Communicating with Production and Shipping: Liaising with the production and shipping departments to ensure accurate and timely fulfillment of customer orders, as well as providing updates to customers regarding order status and delivery schedules.**Job Type**: Permanent**Salary**: RM1,800.00 - RM2,200.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Day shift- On call- Weekend jobsSupplemental pay types:- Overtime pay- Performance bonus- Yearly bonus